Capitec has launched an AI feature it says is a world-first, designed to speed up customer support by notifying agents about the potential problem a user has before they pick up a call.

Capitec has launched a new AI-powered tool that helps agents understand customer issues faster when clients contact support.

Capitec's new AI-powered Pulse tool cuts call centre handling times by up to 18% by prepping agents in advance.

Capitec has introduced a new artificial intelligence system, called Pulse, aimed at improving response times and reducing ...

ID applications are the first use case, but passports and other types of documents are in the pipeline, according to Capitec ...

Capitec’s MVNO has been a significant success. It operates on Cell C’s network and sells prepaid data, voice, and SMS bundles ...

Capitec has announced Pulse, a new AI-enabled capability designed to remove friction from client support, according to the bank.

Capitec Connect, the mobile virtual network that runs on Cell C’s network, is now selling a range of Samsung Galaxy smartphones through the Capitec app. Customers who buy a device get 30GB of free ...

Learning how to open a fixed account on the Capitec app is a great way to grow your savings while earning higher interest.

The Department of Home Affairs (DHA) has digitised Smart ID applications by partnering with local bank branches, allowing ...