NHS complaints procedures have been likened in a new review to "asking hospitals to grade their own homework". Researchers set out to examine the national policies for handling complaints within the ...
The number of written complaints submitted to the health service has risen year-on-year to a new record high, NHS England data shows. Experts said the figure should serve as a “wake-up call”. Some 256 ...
Sally Sheard receives funding from the Wellcome Trust. In a Commons debate in 1971, Keith Joseph, then the secretary of state for health and social services, said: “There is no doubt that the ...
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Thousands of patients lodge formal complaints against NHS services in Bedfordshire, Luton and Milton Keynes
And the Patients Association described the complaints process as "stressful and complex", adding it can worsen a patient's already poor experience with services. NHS figures show 4,050 written ...
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