SAN FRANCISCO--(BUSINESS WIRE)--Genesys ®, a global cloud leader in AI-powered experience orchestration, today reported the results for the third quarter of its fiscal year 2024 (Aug. 1- Oct. 31, 2023 ...

In a room full of agentic AI promises, Operata delivers the observability to know if any of it is actually working.

Today, C1, a global leader in technology solutions engineered for outcomes, announced recognition as a 2025 Expansion Partner of the Year by Genesys®, a global cloud leader in AI-Powered Experience ...

Genesys highlighted several customers, including a large financial institution in Brazil, Banco Bradesco, which used Genesys Cloud to reduce its cost to serve by 30%. By using CX Cloud from Genesys ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced it was recognized as a Leader in The Forrester Wave™: ...

SAN FRANCISCO--(BUSINESS WIRE)-- Genesys®, a global cloud leader in AI-powered experience orchestration, today announced an expanded collaboration with Salesforce (NYSE: CRM), the #1 AI CRM, to ...

Today Genesys announced, in a blog authored by Tony Bates, CEO, Genesys, that going forward the company will concentrate research and development, as well as sales, marketing, and operational ...

Genesys has expanded its Cloud platform with governance-focused AI capabilities, including enhanced orchestration tools, configurable messaging sessions, and high-volume analytics queries. The April ...

EXLS], a global data and AI company, announced, it has been named the 2025 New Partner of the Year by Genesys ®, a global cloud leader in AI-Powered Experience Orchestration. The Genesys Partner of ...

Contact center software firm Genesys Telecommunications Laboratories Inc. is bringing its suite of customer experience and call center technology to Google Cloud. The company said today its Genesys ...

Genesys, a customer experience orchestrationsolutions provider, today launched Genesys Cloud Social to help organizations use social media channels to learn more about their customers and engage with ...

In these rapidly changing and uncertain times, continuously delivering empathetic customer experiences requires an agile, adaptable approach. As we’ve seen over the past 20 months, customer needs, ...