In a recent conversation, I was asked what I felt was the driving force behind the technology innovations disrupting businesses across the globe. Expecting some sort of a cloud computing-centric ...

BORNHEIM, Germany & DALLAS--(BUSINESS WIRE)--Today, retail offers a wide range of opportunities. Retailers must consistently focus on the needs of their customers if they want to be successful – even ...

NEW YORK & CHICAGO--(BUSINESS WIRE)--As today’s business-to-business (B2B) buyers are increasingly adopting digital throughout every stage of the customer journey, expecting engaging, seamless, and ...

Samsung Electronics Canada Customer Service has been recognized for its innovative approach to providing seamless Omni-channel experiences to customers. At the International CX Awards held in November ...

In retail — as in so many industries — omni-channel is a baseline customer expectation. Once cutting-edge, now being able to offer consistent, personalized service across in-store, online and mobile ...

To chart the best course to success in 2024, businesses must be savvy to the evolving landscapes that influence how we define excellent customer service. These include both established and emerging ...

LOUISVILLE, Colo.--(BUSINESS WIRE)--Alchemer – a global leader in experience management and enterprise feedback technology – announces Alchemer Digital. Alchemer Digital includes Alchemer Mobile and ...

Today, Return on Intelligence (ROI) announced its partnership with hybris software, an SAP company, and the world's fastest growing commerce platform provider. "The insurance industry is being forced ...

NAPLES, FLA, July 06, 2017 (GLOBE NEWSWIRE) -- An omni-channel payments strategy is key to creating a seamless customer experience for 79 percent of merchants and retailers, per new benchmark data, ...

As 2013 rapidly approaches, the retail industry has a “cautious optimism and strong appetite for technology-assisted profitable growth,” according to a recent webcast from IDC Retail Insights. The web ...

One of the most commonly overlooked aspects of e-commerce used to be lack of focus on fulfillment. Yes, it was hugely convenient to be able to order goods online, but the really important factor was ...