Capital One spent $5.15 billion to buy Brex while JPMorgan builds everything in-house at $18 billion a year. Both rank at the ...

American Airlines gained ground in a well-known customer satisfaction survey, a year after it appointed a new chief customer ...

Explore how the evolution of the CMO role, driven by technology and AI, is shaping the future of CEOs in corporate leadership ...

NiCE (Nasdaq: NICE) today announced the successful deployment of its leading AI-enabled Interaction Analytics at Yapi Kredi, ...

Arity, a mobility data and analytics company, today announced it has been named 2026 North America Company of the Year in the ...

Learning how to use complaint analytics supports operational improvement by turning issues into actionable insights. With ...

Overview:  AI tools reply to customers quickly and handle many queries at once.These tools use data to give more personal and ...

Sierra, the AI startup led by Bret Taylor, announced Monday that it is raising $950 million in a funding round led by Tiger Global and GV. The deal pushes Sierr ...

Partnership combines best-in-class CX expertise, integration, and analytics with the market-leading conversational AI ...

Operational intelligence embeds AI directly into the way customer interactions and workforce decisions are managed.

8x8, Inc. released updates to its Platform for CX on May 5 covering AI agent development, real-time analytics, mobile ...

Synchronizing sales and marketing around a unified, customer-centric approach is essential for pharmaceutical companies ...