Capital One spent $5.15 billion to buy Brex while JPMorgan builds everything in-house at $18 billion a year. Both rank at the ...

American Airlines gained ground in a well-known customer satisfaction survey, a year after it appointed a new chief customer ...

The MS Marketing Analytics degree focuses on the exciting and fast-growing field of big data. Designed to teach students how to translate data into strategic marketing analytics, this robust technical ...

Arity, a mobility data and analytics company, today announced it has been named 2026 North America Company of the Year in the ...

NiCE (Nasdaq: NICE) today announced the successful deployment of its leading AI-enabled Interaction Analytics at Yapi Kredi, ...

Sierra, the AI startup led by Bret Taylor, announced Monday that it is raising $950 million in a funding round led by Tiger Global and GV. The deal pushes Sierr ...

Overview:  AI tools reply to customers quickly and handle many queries at once.These tools use data to give more personal and ...

Learning how to use complaint analytics supports operational improvement by turning issues into actionable insights. With ...

Partnership combines best-in-class CX expertise, integration, and analytics with the market-leading conversational AI ...

8x8, Inc. released updates to its Platform for CX on May 5 covering AI agent development, real-time analytics, mobile ...

Operational intelligence embeds AI directly into the way customer interactions and workforce decisions are managed.