LONG before Sharon Williams Smith became governor of Kiwanis International’s Eastern Canada and the Caribbean District, she ...

Zenarate today shared its vision to address one of the biggest blind spots in customer service today: every customer ...

StorageVault's Farah Ahmed went from taking calls to running nine voice AI agents. He explains what changed and what didn't.

As Customer Service Week draws to a close, its theme, “The Extra Mile”, captures the effort behind MTN’s ambition to make ...

Snips CEO Or Ben Shimon breaks down how to translate meaning, protect emotional truth, and give audiences a reason to return.

We interviewed I-san, a third-year employee who has gained sales floor management skills in the women's clothing ...

Imagine a tourist excursion that does not begin with questions about what a person cannot do, but with possibilities of what they can experience, discover and enjoy. Imagine a destination where ...

With the growing use of artificial intelligence and its integration into corporate systems, a key question arises: can a company be held responsible for misleading statements made by its AI chatbot to ...

What can a luxury safari lodge teach a shopping centre? For New Africa Developments, the answer lies in putting people at the heart of property decisions.

Hello. I am Shoko Shirato. This NOTE is a record of the events and lessons I have encountered in my life so far. Looking back, everything—the happy times and the painful times—has made me who I am ...

Nigeria has emerged as one of Africa's leading technology hubs, producing innovative startups that are solving real-world ...

The role of a forex introducing broker can look simple from the outside. Find traders, introduce them to a brokerage… Read ...