From October 1, 2026, measures to prevent customer harassment (hereinafter referred to as 'kasuhara') have become mandatory ...

Thailand has issued AI privacy guidelines explaining how the PDPA applies to training data, prompts, outputs, third-party AI providers and deletion requests.

Jennifer Ames has been tasked with building an AI-enabled customer support team as Baby Precision Care, a medical device ...

The Ministry of Endowments and Islamic Affairs' (Awqaf) Human Resources Department has concluded the first phase of a sign ...

Hello, this is Makana from Mottainai.jp.Today, I'd like to talk about using the power of AI to turn the methods inside a ...

On a Tuesday morning, a support agent in Dublin closes a tricky ticket while an engineer in Bengaluru ships a fix and a sales manager in my hometown of ...

Sarasota police will oversee parking enforcement starting Oct. 28, with a focus on employee safety and customer service.

Explore how AI is transforming the workplace, making offices potentially obsolete and enhancing remote work experiences.

National recognition highlights Vortex Doors’ workplace culture, employee experience, career advancement opportunities, and investment in skilled trades careers.

Employers claim they want to upskill staff on AI, but new research from TripleTen shows that employees are still waiting.

Security Mistakes That Put Customer Data at Risk are often surprisingly ordinary. A reused password, an employee with e ...

This opinion piece explores how companies are investing heavily in AI, automation and CX platforms, yet customers still often ...