With the time it takes from query to resolution, new research commissioned by Australian insurance company Youi[1] has uncovered that human connection and clear communication are critical for a ...

A dataset attributed to Amtrak appeared on Have I Been Pwned, reportedly exposing customer emails, names, addresses and ...

SmartCustomer reports on Mother's Day flower scams, highlighting issues like missing bouquets, bait-and-switch tactics, and ...

Endurance has earned back-to-back recognition for customer service in 2026, named "Organization of the Year" by the Business ...

The Customer Experience Platform now includes purpose-built agents to build, run, and continuously optimize AI-driven ...

Yeah, kinda. I generated a fake Case ID to play along and provide a response. I didn’t actually create a ticket." ...

The software outsourcing company earns the IAOP Global Outsourcing 100® All Star distinction and a Customer Excellence Award from the Business Intelligence Group. MIAMI, April 28, 2026 (GLOBE NEWSWIRE ...

Verizon’s Q1 came in ahead of my expectations. The release was also accompanied by raised full-year profit guidance.

More than 900 complaints that mention SpaceX or its Starlink internet service have been filed with the Federal Communications ...

Most AI agent systems today are a patchwork. Need to process a screen recording? One model. Transcribe audio from a customer ...

Cost and affordability are playing an increasingly important role in the aftermarket service experience, according to the JD ...

A man in Pierce County was trying to get help because of an issue on Facebook. But instead of a solution, Daniel Fisk Bennett ...