Leading AI governance expert Eric Dabols, Principal at Validus AI Partners earns ISO/IEC 42001 Senior Lead Implementer ...

Rezolve.ai earns recognition in Everest Group’s latest Agentic AI in ITSM report, challenging legacy giants with ...

ServiceNow (NYSE: NOW), the AI control tower for business reinvention, today announced financial results for its fourth ...

Novid Parsi is a freelance writer based in St. Louis who covers a wide range of fields, including healthcare and technology. IT service management involves a comprehensive approach to end-to-end IT ...

When offering students the chance to earn college credit in high school, districts across the country often look to the College Board’s Advanced Placement program or the International Baccalaureate.

COLUMBUS, Ohio--(BUSINESS WIRE)--Today, TeamDynamix introduced AI Service Assist, a powerful extension of its core IT Service Management (ITSM) platform that leverages AI agents with native ...

Agentforce IT Service is going to be a big focus for the coming months, says Chief Information and Technology Officer Omar Baig. Omar Baig is a man who wears many hats. He’s not alone in this, but as ...

The Formula 1 (F1) teams had a two-week break before heading to Circuit de Spa-Francorchamps (Spa) for the Belgium Grand Prix, but there is little time to apply the brakes during the hectic 24-race ...

As organizations and agencies modernize IT operations to improve service quality, security and efficiency, AI-driven IT service management, dubbed ITSM, has emerged as a transformative capability. But ...

Ivanti has released security updates for its Neurons for ITSM IT service management solution that mitigate a critical authentication bypass vulnerability. Tracked as CVE-2025-22462, the security flaw ...

Tray.ai unveiled an IT service management (ITSM) AI agent, built with its low-code Merlin Agent Builder, that automates IT support to cut cost and reduce human-handled tickets. The system agent ...