IT Service Management (ITSM) is a set of processes used to manage the design, plan, and delivery of services. Explore processes, benefits, and how-tos.

ITSM is an approach to managing end-to-end IT delivery. Fully comprehensive, ITSM assists IT teams in the provisioning of all relevant IT services, including the planning, designing, building, …

Feb 10, 2026 · ITSM is a strategic discipline that guides how IT services are designed, delivered, managed and improved. Explore essential ITSM processes, benefits and tools.

Oct 24, 2023 · Some processes include event management, incident management, request fulfillment, access management and problem management. There are also these functions: IT …

Oct 10, 2025 · What are ITSM processes? ITSM processes, short for IT service management processes, are the structured ways IT teams deliver and support technology inside an …

Jul 15, 2025 · ITSM includes all the discrete activities and processes that support an IT service throughout its lifecycle, from product and service development to ongoing service and change …

Discover the essential ITSM processes for smooth IT service delivery, including incident management, change management, and more.

Jul 22, 2025 · Explore the fundamentals of ITSM, its processes, framework, and how IT service management can help streamline your IT services for better efficiency.

Feb 12, 2026 · ITSM is a structured approach to designing, delivering, managing, and improving IT services across their entire lifecycle. It helps align IT operations with business needs …

Oct 22, 2025 · Learn more about the different types of ITSM processes and how to implement them in your workplace with this guide. Information technology service management, also …