こんにちは 👋 Meet Kentaro, our Customer Success Manager (CSM) at SAP Japan! Kentaro started his journey through the SAP Academy of Customer Success, a program that prepares people for CSM roles. Today, he works at the intersection of customers, teams, and long-term goals, which means no two days look the same. 👀 A big part of the role is making sure solutions don’t just get delivered, but are actually used and create real value. That often comes down to asking better questions, staying curious, and
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