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Can You Confidently Show the Positive Impact of Your ITIL Initiative? Watch the full webinar at http://on-demand-itsm.com/metricuswebinarrecording.html "ITIL Metrics Webinar: Best Practices and enablers in use of ITIL Metrics and KPIs to demonstrate Service Delivery improvements related to your ITIL/ITSM initiative" The ITIL framework has been ...
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